DKVM Naturalise Organic OPC Private Limited strive to provide the best shopping experience and quality products. Below is our Return Policy outlining our procedures and guidelines.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are happy to accept returns or exchanges on eligible items.
Cancellation:
- In case if you would like to rethink your purchase, you can cancel your order at any point until it is out for delivery and your money will be refunded to your original source of payment.
- It will be initiated instantly at the time of cancellation and credited to your payment source in maximum of 5-7 business days
- Please note that once your order is out for delivery, it cannot be cancelled or refunded.
Return Policy
- Any returns due to default of the company of damaged product or bad product quality will be taken into the consideration.
- However, DKVM Naturalise Organic OPC Pvt. Ltd will enquire about this and take action against it.
- Item return request can be initiated not beyond 7 days of successful delivery of the order.
- Item return request can be raised by writing to us on naturaliseorganic@gmail.com. It will be mandatory to provide product images in case of damages, in the email.
- Item return request shall be subject to approval by the company after due verification.
- All returned items must be in new and unopened condition, with all original receipt and packaging.
- In case of any queries you may contact us on 9253160148 or write to us on naturaliseorganic@gmail.com
- Products returns are subject to approval by the company.
Refunds
- Once we receive your returned item and it meets our return policy requirements, we will process your refund to the original payment method. Please allow up to 5-7 business days for the refund to reflect on your account.
- Original shipping fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 3 days of delivery by emailing naturaliseorganic@gmail.com with photos of the damaged product and packaging. We will work with you to resolve the issue by either issuing a refund or sending a replacement item.
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
Exchanges
- If you would like to exchange an item for a different size, color, or product, please contact us for availability and instructions. We will send you a replacement once we receive your returned item.
How to Request a Return
- Contact us within 7 days of receiving your order by emailing naturaliseorganic@gmail.com
- Provide your order number, the item with original images you wish to return, and the reason for the return or exchange.
- Once we receive your return request, we will guide you through the return process and provide you with an authorization and return shipping instructions.
Contact Us
If you have any questions or concerns about your order, shipping, or returns, don’t hesitate to reach out to us at:
DKVM NATURALISE ORGANIC OPC PRIVATE LIMITED
Email: naturaliseorganic@gmail.com
Mobile:- +919253160148