Cancellation & Refund Policy
Last updated on 31-01-2025 17:09:35
DKVM NATURALISE ORGANIC (OPC) PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• DKVM NATURALISE ORGANIC (OPC) PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the DKVM NATURALISE ORGANIC (OPC) PRIVATE LIMITED, it’ll take 1-2 Days days for the refund to be processed to the end customer.
At Naturalise Organic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you’ve received, we are here to help. Please read our refund policy below to understand our process.
Returns and Exchanges
We accept returns and exchanges on most items within 30 days of purchase. To be eligible for a return or exchange:
- The item must be in its original, unused condition and packaging.
- Proof of purchase (order number or receipt) is required.
- Perishable or opened products, such as skincare items or food, are non-returnable due to hygiene and safety reasons.
How to Request a Return or Exchange
To initiate a return or exchange:
- Contact us at [your contact email] with your order number and details of the item you wish to return or exchange.
- We will provide you with return instructions and a return shipping address.
- You will be responsible for the return shipping cost unless the return is due to a damaged or incorrect product.
Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If your return is approved, we will process the refund to your original payment method. Please note that:
- Refunds may take 5-10 business days to reflect in your account, depending on your bank or payment provider.
- Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of receiving your order. We will gladly provide a replacement or a full refund, including the cost of return shipping.
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned or exchanged:
- Opened skincare, beauty, or personal care products
- Perishable goods, such as food or supplements
- Sale or clearance items
Contact Us
If you have any questions or need assistance with a return, exchange, or refund, please reach out to our customer support team at [your contact email].
Thank you for choosing Naturalise Organic! We are committed to ensuring your satisfaction and will do our best to make the return process as smooth as possible.
Feel free to adjust the details according to your actual practices or shipping methods! Let me know if you’d like any further changes.