DKVM Naturalise Organic OPC Private Limited strive to provide the best shopping experience and quality products. Below is our Return and Shipping Policy outlining our procedures and guidelines.
Shipping Policy
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been successfully placed and another notification when your order has been shipped.
Shipping Time
- We offer 7-day shipping on all domestic orders. Please allow up to 7 business days from the date of shipment for your order to arrive.
- Shipping times may vary depending on your location and the delivery carrier.
Shipping Rates
- Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
- Free shipping may be available on certain promotions or for orders over a specific amount . Please check the promotion details for eligibility.
Shipping Carriers
- We partner with trusted carriers to ensure your order arrives safely and promptly.
Order Tracking
- Once your order ships, we will send you a tracking number so you can monitor your package’s delivery status. If you have any issues with tracking, feel free to contact us at contact@naturaliseorganic.shop.
Return Policy
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are happy to accept returns or exchanges on eligible items.
- You have 7 days from the delivery date to request a return or exchange.
- To be eligible for a return, the item must be in new, unused condition with all original packaging, tags, and labels intact.
- Certain items may not be eligible for returns due to health and hygiene reasons. These include opened or used products. Please check product details before purchase.
How to Request a Return
- Contact us within 7 days of receiving your order by emailing contact@naturaliseorganic.shop.
- Provide your order number, the item(s) you wish to return, and the reason for the return or exchange.
- Once we receive your return request, we will guide you through the return process and provide you with an authorization and return shipping instructions.
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged items).
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.
Refunds
- Once we receive your returned item and it meets our return policy requirements, we will process your refund to the original payment method. Please allow up to 5-7 business days for the refund to reflect on your account.
- Original shipping fees are non-refundable.
Exchanges
- If you would like to exchange an item for a different size, color, or product, please contact us for availability and instructions. We will send you a replacement once we receive your returned item.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 3 days of delivery by emailing contact@naturaliseorganic.shop with photos of the damaged product and packaging. We will work with you to resolve the issue by either issuing a refund or sending a replacement item.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at contact@naturaliseorganic.shop. Once your order has been processed and shipped, it can no longer be canceled.
Contact Us
If you have any questions or concerns about your order, shipping, or returns, don’t hesitate to reach out to us at:
DKVM NATURALISE ORGANIC OPC PRIVATE LIMITED
Email: contact@naturaliseorganic.shop
This policy ensures transparency for your customers while setting clear guidelines for returns, shipping, and exchanges. Make sure to update any details to suit your specific operational procedures.